Telecare and Assistive Technology

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Elderly couple using technology


What is Telecare?

Assistive Technology is a range of products that can help people be more independent. Assistive technology is often called Telecare or Lifeline. Telecare is a range of technology, such as alarm units and sensors, to help you live independently at home for longer.

You can set up Telecare to remind you of things you need to do, such as take your medication. If you need help, for example if you’ve fallen over at home, a Telecare system can automatically alert staff at a response centre who can call for assistance for you.


How Telecare can help you

Here are a few practical examples of how Telecare can help you stay independent at home:

  • Push button personal alarms will alert someone that you need assistance
  • Falls Detectors can automatically sense if you’ve fallen and alerts someone without you needing to push a button first. If you need help, staff at the response centre can call a friend, relative or carer for you, or call the emergency services if required.
  • Motion sensors can be installed to automatically switch on your bathroom or hallway lights at night when you get out of bed. This can reduce the risk of you tripping and falling in the dark.
  • If you’re concerned about taking your medicines correctly, a medication reminder can store your medicines and sound an alert when it’s time to take them.

Some of the benefits of Telecare are:

  • Added peace of mind
  • Greater freedom to get on with everyday life
  • Less anxiety for family and friends

How Telecare can help family and friends

Telecare can give you and the person you care for independence and peace of mind.

Here are some practical ways Telecare helps carers.

  • 2-way intercom systems can let you speak to the person you care for, even when they're in a different room.
  • Pagers will notify you if a Telecare sensor is activated, which means you can safely go out while the person you care for stays indoors.
  • If you’re worried the person you care for could fall in the night, bed sensors will alert you if they get out of bed and don’t return within a set period of time.
  • In epilepsy sensor will raise an alert if a person experiences a seizure. The alert can link to a pillow alert that vibrates when the sensor is activated.

Where can I get support to purchase telecare?

The Disability Living Foundation has a number of factsheets on telecare products and what to consider before purchasing telecare.


Telecare in Wiltshire

Wiltshire Council provides telecare services alongside other packages of care and support.  Medvivo and Red Alert install and maintain your telecare system which is then monitored by Medvivo care line, who provide the initial response to any alerts.

Wiltshire Council recommend Telecare as an element of a short term plan of care and support. After this initial period, the Telecare equipment will either:

  • continue to be provided by Wiltshire Council, following an eligibility assessment
  • remain in your home and you pay the weekly charge
  • be removed and taken away

This will be discussed with you prior to the end of your short term support.


Useful Information and Links

NHS telecare information

AgeUK Telecare information

Page updated 6th April 2018