How do we make sure we keep communicating with people?

Group of people in discussion

Frequently Asked Questions

How do we engage with Service Providers?

Health and social care providers all recognise that delivering our vision will involve us in significant changes to the way services are designed and delivered, and that those changes are already underway.

We engage providers in a number of ways:

  • Through a Health and Wellbeing Board hosted events attended by Acute Trusts, Community Health, Social Care and Mental Health, providers and the Voluntary Sector
  • Through work with the Wiltshire Care Partnership, the membership organisation for social care providers
  • Through the Health and Wellbeing Board itself – the board is made up of a range of stakeholders, including the three Acute hospitals, Royal United Hospital, Bath, NHS Trust (RUH), Great Western Hospitals NHS Foundation Trust (GWH), and Salisbury Hospitals NHS Foundation Trust (SFT), serving Wiltshire people, the Mental Health Trust and the Ambulance Trust
  • Through the work underway on Wiltshire Clinical Commissioning Group’s Five Year Plan. The Five Year Plan has been developed jointly with Council colleagues and has involved extensive provider engagement. The information gathered at these events is also informing the Better Care Plan

The Better Care Plan also reflects a number of existing programmes of joint work which have engaged with health, social care and voluntary sector providers as active participants. Examples include:

  • Engagement on the Joint Health and Wellbeing Strategy
  • Engagement on the CCG’s Community Transformation Programme
  • Workshops with providers on a whole system workforce strategy
  • An Intermediate Care Steering board for the development of Intermediate Care services


How do we engage with Patients, Service Users and the Public?

We have developed our vision with the public, patients and service users in a number of ways:

  • Wiltshire Council area board meetings. All area boards have run engagement sessions on the Joint Strategic Assessment, which has created a public debate on priorities for each community. To reinforce the health and wellbeing focus of area boards, all meetings are attended by a CCG Group Director and have an aligned GP. The CCG uses the area boards as an opportunity to listen and respond to local issues and to be informed about local priorities
  • Consultation events on the Joint Health and Wellbeing Strategy
  • NHS Wiltshire CCG Stakeholder Assemblies
  • Work on a Home Truths project which involved a survey of older people about their care choices and discussions with patients in GP surgeries about access to social care
  • Adult Social Care customer reference group which assists with service development and gathers service user feedback on behalf of the Better Care Plan


If you would like to more about the plan please click on the following link Better Care Plan. If you wish to go back to the plan’s home page please click here.