Wiltshire Local Area Coordinators

What is Local Area Coordination?

Local Area Coordination is a long-term evidence-based approach to support people in their local community. Local Area Coordinators will support people to obtain information, make practical and local connections and live the life they would like. We do this by taking time to get to know people, their families and carers, helping to identify people’s strengths, skills, talents and abilities.

In short, we will take the time to get to know people and build a trusting relationship. We will support people of all ages (including disabled people and people with mental ill-health), their families and carers to:

  • Access information, advice and support at the right time
  • Stay strong, be heard and in control
  • Develop plans for how they would like their life to be
  • Build their own local networks
  • Find practical ways to resolve problems
  • Become more connected and more actively involved in their communities
  • Identify their personal strengths and goals

Local Area Coordination is free, supporting non-service solutions wherever possible. There are no assessments, referral processes or time limits – and we can meet people in local community settings or where they live, work or learn.

For further information, please contact the team (please see details below).

Meet the Local Area Coordination Team

Vicki Lofts, Local Area Coordinator manager

A picture of Vicki with bobbed hair, red glasses and smiling

"This is a really exciting time for the team and we look forward to meeting you. If you would like any further information, please do not hesitate to contact me."

Here's how Local Area Coordinators have helped people

Betty lives in a place where her usual bus route changed. This meant she couldn't get to the shops as was usual for her on Tuesday. The Local Area Coordinator was able to get her together with her village to fund raise for a new bus, which people in wheelchairs could use, and four wheel drive as some roads near her hill become impassable in winter. Betty took action to help herself, which benefited the whole community.

You can read more about local area co-ordination in Derby, where the idea is established

Wiltshire's Local Area Coordinators covering parts of Melksham, Trowbridge, Westbury, Calne, Chippenham, Royal Wootton Bassett and Cricklade, Amesbury, Salisbury and Warminster


Matt Billingham

email: Matthew.Billingham@wiltshire.gov.uk

mobile: 07920-503771



Westbury and Dilton Marsh


Katie Brown

email: Katie.Brown@wiltshire.gov.uk

mobile: 07443-770026



Emma Morrice

email: Emma.Morrice@wiltshire.gov.uk

mobile: 07391-410278


Royal Wootton Bassett and Cricklade


Michael Symonds

email: Michael.Symonds@wiltshire.gov.uk

mobile: 07443-769366



Pip Loach

email: Catherine.Loach@wiltshire.gov.uk

mobile: 07391-398613



Claire Lowman

email: Claire.Lowman@wiltshire.gov.uk

mobile: 07391-398603