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Personalisation is a new way of providing social care to people who need support to live independently. It aims to give them choice and control over the help they receive by tailoring services around the needs of the person, rather than using a onesize- fits-all approach.
Using Direct Payments to employ a Personal Assistant gives you more control about who comes to support you, how they work and when they see you. As an employer, you will have additional responsibilities and legal obligations.