Extra Care Housing

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Housing for over 55's with optional care

Given the choice, most older people would like to remain living in their own home for the rest of their retirement years. We understand that everyone wants to live safely, comfortably and independently. Where this is no longer possible, we want to make sure older people have a range of choices available to enable them to lead as independent a life as possible. Extra Care is essentially housing for over 55’s with care on site. This page talks through how Extra Care Housing works in Wiltshire, with details of existing and new schemes coming in Wiltshire. The leaflet at the top of the page should provide the information needed to make an informed decision.


What is Extra Care Housing?

How can you access Extra Care Housing?

How much will it cost to live in Extra Care Housing?

Will I have my own front door?

What are the apartments like?

What are communal facilities like?

The Housing Manager

The Care Provider

More Information

What is Extra Care Housing?

Extra Care Housing aims to help people maintain their independence building on the following principles:

Independence:By providing self-contained accommodation but with access to onsite care services, enabling people to continue to live in the community and avoiding them becoming isolated or lonely.


By making health, care and support services available to individuals where they live rather than having to move into a residential care home. Extra Care Housing empowers residents to define their own social calendar. Residents are encouraged to organise events and activities to meet a range of interests within the scheme.


By providing specially designed or adapted accommodation, suitable for wheelchair users, built so a hoist could be fitted if you needed one and built with an assisted bathroom in most schemes.


By allowing an adaptable approach to the care of older people, the package of care can increase or reduce based on the current care need. Personal care and housing support is available24 hours a day.

How can you access Extra Care Housing?

Extra Care Housing is allocated to applicants on the Council’s housing register. Care and Support staff can provide assistance in joining the housing register or you can contact the Homes 4 Wiltshire team for advice. When applying for housing through Homes4Wiltshire the following information is required:

  • Proof of eligibility for housing in the UK
  • Proof of address
  • Proof of connection to Wiltshire

This is to verify that you are eligible for housing in Wiltshire.

Every week vacant properties are advertised on theHomes4Wiltshirewebsite, which lists all available properties, including extra care housing. Once you are registered you can then 'bid' for properties. There is no financial commitment involved in this.

How much will it cost to live in Extra Care Housing?

There are four cost elements that relate to extra care:

  • Rent
  • Service charge
  • Core care cost
  • Individual care needs

The rent is of affordable nature and is unlikely to exceed the Local Housing Allowance (LHA) for the local area. For example the rent on a 2 bedis likely to be around £125 per week for a two bed, and slightly less for a one bed. The service charge covers the cost of the cleaning and heating of the communal areas, the scheme manager, where relevant, fire safety, grounds maintenance etc. The cost of the service charge varies from scheme to scheme depending on the levels of communal space on offer. An average is likely to be around £45 per week and most (if not all) is normally housing benefit eligible.

The core care charge pays for the 24/7 security of care and support. The cost of this can vary, depending on the size of the scheme but an approximate cost would be £25 per week.

The individual care need element relates to any planned care being provided within the home. This might involve personal care, such as assistance with washing, lunch or medication.

A Financial Assessment will be carried out to find out if the cost, of both rent and care, can be covered by the resident or may be subsidised by Wiltshire council.There is a guide to Financial Assessments on YourCareYourSpportcalled 'Paying for Care'


Will I have my own front door?
Extra Care Housing is the ideal solution for older people, or disabled people, who have a range of care needs. It offers the freedom to continue living independently within a self-contained property, as a tenant with tenant’s rights or on a shared ownership basis. It also has the benefit of enabling couples, who may have very different care needs, to stay together rather than one leaving to move to residential care.

The range of accommodation available is usually either one or two bedroom apartments. However, everyone has their own front door, their own living room, kitchen and bedroom. Care and support is provided through a team of professional care staff seven days per week with care available to meet your needs, even if this is during the night.

What are the Apartments like?

Apartments are allocated according to need and availability and are designed to make the most of the space.

Below is an example of what is available at most extra care housing schemes.

  • Modern fitted kitchen
  • Ceramic hob and built-in oven
  • Kitchen pre-plumbed for washing machine or dishwasher
  • Tiled bathroom with walk in shower
  • Vinyl flooring to kitchen and bathroom
  • Carpeted living room and bedrooms

What are theCommunal Facilitieslike?

The aim of extra care is to continue to promote independence and wellbeing. There is a variety of facilities and activities to suit all residents who want to take advantage of the communal facilities and meet new people:
Communal Lounge

  • Lounge
  • Cafe
  • Hair & Beauty Salon
  • Activity Room
  • Guest Room
  • MobilityScooter Store
  • Laundry Room
  • AssistedBathroom and Treatment Room
  • Pet friendly

Social events and activities are provided in communal and meeting areas

There is a guest room for when you invite your family over, and they can use the restaurant/café facilities too if you don’t feel like cooking.

Cafe facility with restaurant chairs

The photographs here show the recently completed development at Dairy View, Royal Wootton Basset by Housing and Care 21.

All extra care schemes are different, where some may have a guest room, hairdresser and allow pets, others may not. The services on offer vary depending on the location of the scheme. If services, such as a hairdressers are available in the local area then there may not be a demand to have this on site.

The Housing Provider

The Scheme Manager is your point of contact during office hours and oversees the scheme whilst ensuring all is well for residents, as well as:

  • Advising you about any local services you may require
  • Carrying out regular maintenance
  • Organising cleaning and the upkeep of shared areas, including the grounds.
  • Managing the day to day running of the scheme
  • Offering support with everyday activities
  • Arranging or helping you to arrange communal activities
  • Liaising with the cafe and on-site care team to ensure high standards are met

The Care Provider

The role of the care staff is to support you to remain independent in your home, providing flexible care to meet your needs and requirements.

Depending on your assessment of need the care provider may support you with the following:

  • Review and monitor your care support plan
  • Liaise with your GP and family
  • Support you in the preparation of meals or escorting you to the restaurant where this is applicable
  • Ensure your apartment is clean and comfortable
  • Assist with your laundry
  • Assist you in participating in daily activities (the choice is yours)
  • Support you during the night should this be needed
  • Supervise your medication
  • Assist or supervise with your personal care

Your care will be tailored to suit what you need but has the flexibility to change with your changing needs.

More Information

You can read the Extra Care Housing booklet here

There are currently seven extra care schemes in Wiltshire:

Needham House, Devizes
Managed by Wiltshire Council

Email: Homes4wiltshire@wiltshire.gov.uk

Contact telephone: 0300 456 0104

Florence Court, Trowbridge.
Managed by the Order of St John Care Trust

Email: ech@osjct.co.uk

Contact telephone: 01225 764400

Crammer Court, Devizes

Managed by Aster Group

Email: info@astercommunities.co.uk

Contact telephone: 0333 400 8299

Meadow Court, Pewsey

Managed by Aster Group

Email: info@astercommunities.co.uk

Contact telephone: 0333 400 8299

Dairy View, Royal Wootton Bassett

Managed by Housing and Care 21

Email: lettings@housingandcare21.co.uk

Contact telephone: 0370 192 4000

Bell Orchard, Westbury

Managed by Selwood Housing

Email info@selwoodhousing.com

Contact telephone: 01225 715715

Burnham House - Malmesbury

Managed by Abbeyfield

Email enquiries@abbeyfield.com

Contact telephone: 01727 857536

Wiltshire Council Schemes (in development):

Kings Gate, Amesbury (available in August 2018)

For all of these schemes listed above you will need to be registered on Homes 4 Wiltshire (www.homes4wiltshire.co.uk) to be considered.

If you wish to speak to someone to register, please call: 0300 456 0104

If you would like to find out about how to get more support in your home or would like an assessment of your care needs please call: 0300 456 0111

If you would like to know more about the future Wiltshire Council Extra Care programme please call: Nicola Townshend on 07768 817690