Advocacy - Easy Read

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What is Advocacy?
people speaking through megaphones   Advocacy is about helping disabled and older people and others who are vulnerable, have a voice and be involved in decisions about their lives. These services are usually free and are independent of other services.
There are different types of independent Advocacy services, including Self and Group advocacy.
Person asking another person a question   Or you could ask for someone called an Advocate to help you – they are independent and can work with you and act on your behalf to get your views and wishes across, if you are not able to do this yourself for any reason.
Person with finger on lips   This might be especially important if there are changes to care services which may affect you.
The person acting as your Advocate, would not tell anybody any private information about you unless you agreed to them sharing this.
two people pointing  

The only time they might do this without your permission is if you are in danger in order to protect you from harm.
All Advocacy services help people to:

  • access information about services
  • be involved in decisions abut thier lives
  • explore choices and options
  • make sure people are treated fairly and respected
  • speak out about issues that matter to them
What are the benefits of Advocacy?
Advocacy table 2 image 1   You will be able to speak up for yourself or have help to do this.
Advocacy table 2 img 2   You will have access to information which is easy to understand.
Advocacy table 2 img 3   You will be able to find out about services in the community which could help and support you.
Advocacy table 2 img 4   You will know how to complain about something if you need to.
Advocacy table 2 img 5   You will be more able to choose what you want to do.
Advocacy table 2 img   You can say whatever you like about health and council services without worrying about what the Advocate or supporters thinks.
If someone becomes your advocate, what will they do?
Advocacy table 3 img 1   Listen to you.
Advocacy table 3 img 2   Encourage you to speak up for yourself or speak for you if you need them to.
Advocacy table 3 img 3   Find you good reliable information to help make choices.
Advocacy table 3 img 4   Talk to other people who might be able to help you, if you are happy for them to do this.
Advocacy table 3 img 5   Help other people understand what you want and help you to understand what they do, e.g. social workers or housing departments.
What someone acting as your Advocate Does Not Do
Advocacy table 4 img 1   Tell you what choices to make or make decisions for you.
Advocacy table 4 img 2   Make a Complaint for you.
But if You want to complain about something, they can support you to do this.
Advocacy table 4 img 3   Support you to get out and about or be your friend.
Advocacy table 4 img 4   Speak up or give you advice about the law, unless they are Legal Advocates.
Advocacy table 4 img 5   People who can act for you on legal matters are usually lawyers or solicitors who are qualified and specially trained to do this.
Advocacy Services - where to go if you want help
Wiltshire people first logo   Wiltshire People 1st (Self Advocacy) A county-wide self advocacy organisation, run by and for people with learning difficulties with support. Promoting the rights and inclusion of people with learning difficulties, autism and other needs by running speaking up groups and making information easy to understand.
Postal Address   Independent Living Centre, St George's Road, Semington, BA14 6JQ
Telephone   Tel: 01380 871900
Rethink Logo   Rethink-Wiltshire Advocacy Service Rethink is funded by Wiltshire Council to provide all statutory advocacy services including Care Act, Mental Capacity Act and Deprivation of Liberty Safeguards. Rethink are also funded to provide other generic/non-statutory advocacy for people who need support outside of Care Act and MCA responsibilities. They provide advocacy for adults who are experiencing or recovering from mental illness, physical or sensory impairment, learning difficulty or disability, autism or ageing or are carers and live in Wiltshire
Telephone   Telephone them on: 07484 001862
website   Visit their website at:
SWAN Logo   SWAN (South West Advocacy Network) An advocacy service for adults who are experiencing or recovering from mental illness, physical or sensory impairment, learning difficulty or disability or ageing or are carers and live in Wiltshire.
Postal Address   Write to SWAN at: 26 Milford Street, Salisbury, Wilts, SP1 2AP
Telephone   Telephone Swan on: 01722 341851
Email   E-mail SWAN at:
Wiltshire Council Logo   Wiltshire Council help desk
Postal Address   Adult Care 0300 456 0111
Other organisations who offer support
WSUN logo   >Wiltshire & Swindon Users’ Network Helps disabled and older people including those with mental health experiences, who are service users in Wiltshire and Swindon to have their say about service planning, monitoring and evaluation.
Postal Address   The Independent Living Centre, St. George’s Road, Semington, BA14 6JQ
Telephone   01380 871800
CIL logo   Wiltshire Centre For Independent Living Wiltshire Centre for Independent Living is an organisation managed by disabled people and is committed to supporting all disabled people to achieve choice, control and equal rights.
Postal Address   11 Couch Lane, Devizes SN10 1EB
Telephone   0300 123 3442
Seap Logo   SEAP – NHS Complaints Advocacy Service Independent advocacy to support people to make a complaint about services provided by the NHS
Postal Address   PO Box 375 Hastings TN34 9HU
Telephone   0330 4409000